Warranty & Return Policy

-- Warranty 1 year.

-- If buyer confirm the item can`t work well due to the non-artificial factors,buyer can return it to our company within Warranty .

-- Buyers should keep it with proper packaging.

-- Buyers are responsible for return to china freight cost  .

-- Seller will repair item and ship the repaired one to buyer, and seller will pay the shipping cost from China to Buyer address.

-- Please contact us firstly before returning defective goods by sending email to danielcn08@gmail.com

 

RMA Process

All products have been thoroughly tested and  are not defective in materials and workmanship.

If any product should malfunction while used in its recommended environment during the applicable warranty period under goipvoipsupply.com warranty policy, we will repair the product at no charge.

In the unlikely event of a wrong or defective or failed item, immediately email or call your sales representative . We will promptly send the RMA number and return instruction. Please provide return tracking No. within 7 working days after you receive the RMA number.

Remark

The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, misuse, incorrect operation, and any unauthorized disassembly, repair or modification.

RMA is not acceptable if:

Products exceeds the warranty period.

No RMA agreement was reached with goipvoipsupply.com sales representative before RMA.

RMA is not done based on goipvoipsupply.com RMA instructions.

 

15-Day money back Guarantee

15-Day money back guarantee applies to all products sold by goipvoipsupply.com provided that the items are new, undamaged, unmodified and in good resalable condition. If you are not satisfied with the product, you can apply return within 15 days from the delivered time .

All freight charges, transaction costs (bank charge or Paypal cost, etc) are the responsibility of the customer.

Please contact us firstly before returning goods by email. I will give your Return instructions by email .

Returns are not acceptable if:

The products are proved to have been abused, misused, replaced, repaired, or modified.

After 15 days of delivery, returns are not acceptable. If the items are still under warranty period, customer can ask for repair .

No Return agreement was reached with goipvoipsupply.com sales representative before Returns.

Return process is not done based on goipvoipsupply.com Return instructions.

You should expect to receive your refund within 2 months from giving your package to the return shipper; however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (7 to 30 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).